Privacy Policy

1. Who is responsible for your data?

For processing carried out directly through this website, the data controller is the private individual operating Emistery Mapping in France.

Privacy requests can be sent to emistery.help@gmail.com.

2. Support tickets

When you open a support ticket, the website can collect:

• your name;
• your email address;
• the selected support category;
• an order or transaction ID, if you choose to provide one;
• the subject and content of your message;
• an optional image or video attachment.

These data are used only to receive, investigate and reply to your support request. The information requested by the form is limited to what is useful for handling the ticket.

Depending on the request, processing is based on Emistery's legitimate interest in providing support and preventing abuse, and where applicable on steps connected with a purchase or order.

3. Gmail and Discord

Support tickets are sent to the Emistery support inbox using Google's Gmail service. If the private Discord webhook is configured, a copy of the ticket is also posted to a dedicated Emistery Discord channel.

This means the information contained in a support request can be processed by Google and Discord under their own privacy terms and infrastructure.

4. Payment and checkout data

Purchases are processed through Tebex. When you proceed to checkout, authentication, order information, payment processing and payment data are handled by Tebex and its payment partners under their own legal terms.

Emistery Mapping does not receive or store your full payment-card details.

5. Browser storage and basket

The website uses browser local storage and session storage to make the basket and checkout flow work. This can include:

• products added to the Emistery basket;
• a Tebex basket identifier;
• temporary checkout synchronisation and authentication state.

These items are used for functional purposes. Emistery currently does not use its own advertising or behavioural-analytics tracker on the website.

You can clear this browser storage using your browser settings. Doing so may empty your basket or interrupt an unfinished checkout.

6. YouTube videos

Product pages can display YouTube videos using the youtube-nocookie.com embed domain. When you load or interact with a YouTube player, Google / YouTube may receive technical information and process data according to their own policies.

7. Technical and anti-abuse data

The support endpoint temporarily uses the requesting IP address in server memory to prevent repeated automated ticket submissions. It is used only for rate limiting and is not included in the support email or Discord ticket.

8. How long is information kept?

Browser basket data remain on your device until they are removed by the website, cleared through your browser, or replaced during checkout.

Support messages and attachments are kept only for as long as reasonably necessary to answer the request, follow up on the issue and meet any applicable legal or dispute-handling requirements. They should be deleted when they are no longer required.

9. Who can receive the data?

Depending on the feature you use, data can be made available to:

• the individual operating Emistery Mapping;
• the website hosting provider;
• Google / Gmail for support email;
• Discord for support notifications;
• Tebex and its payment providers for checkout and orders;
• Google / YouTube when embedded videos are loaded or used.

10. International processing

Some third-party providers used by the website operate internationally and may process information outside the European Economic Area. Their own privacy notices describe the safeguards they use for international transfers.

11. Your rights

Subject to the conditions of the GDPR, you may have rights of access, rectification, erasure, restriction, objection and data portability.

To exercise a privacy right relating to data controlled directly by Emistery Mapping, contact emistery.help@gmail.com.

You also have the right to lodge a complaint with the French data protection authority, the CNIL.

12. Changes to this policy

This policy may be updated when the website, its support workflow or third-party services change. The date shown at the top of the page will be updated when material changes are made.